Terms and Conditions

Terms & Conditions

Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. 

Total charges are billed by invoice to the client unless other arrangements have been made in advance.

Your reservation is not confirmed until you have paid in full.

Mile High Chariot LLC (MHC) accepts payment through Paypal.  VISA, MasterCard and American Express credit cards are accepted through Square.  Cash may also be accepted.

Wait Time

Airport Transfers

MHC provides a flat rate for most domestic airport pickups and drop-offs to or from DIA and Eagle-Vail Airport. Denver International Airport (DEN) and Eagle-Vail Airport (EGE) arrivals have thirty (30) minutes of free wait time for all domestic or international flights from the arrival time.  Any additional wait time will be charged $85/hour.

Residential & Point to Point Transfers

MHC may provide point-to-point transfer rates for local pickups and drop offs within the Vail/Beaver Creek area.  Hotel and Private Residence pickups have fifteen (15) minutes of free wait time from the originally prearranged pickup time. Any additional wait time will be charged $85/hour.

Hourly Service

Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective one or more hour minimums.  Hourly service is charged at $85 per hour.

Missed/Delayed Flights

We will always attempt to track and monitor your flight before the vehicle is sent to the airport. For missed flights or delays of more than one hour, please call immediately to reschedule accordingly. We can’t guarantee availability if the originally scheduled reservation was modified within 24 hours, but we will try to send another vehicle to accommodate your modified trip. If we cannot accommodate requested changes, we will consider this reservation cancelled within 24 hours with no refund.

Cancellations & Changes

MHC understands that cancellations are sometimes necessary and unavoidable.

We can accept cancellations for a full refund up to two days (forty-eight (48) hours) before the scheduled trip. Inside 48 hours, we are only able to give a 50% refund.  Time changes made with less than the required notice above will still result in additional and possibly full charges.

In some cases, cancellation notices may vary due to conditions, event, vehicle type, and market area.

No Shows

If you do not see your driver, please call our office immediately at 720-236-3313 to avoid the full-charge “no-show” fee.

For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, and 15% driver gratuity, will be charged when the client does not show at the pre-arranged pick-up location.

For Hourly Service, a fee equal to 2 hours of service, and 15% driver gratuity will be charged when the client does not show at the pre-arranged pick-up location.

E-Mail Communication

Generally we accept new reservations, changes and cancellations by e-mail (milehighchariot@gmail.com) with a minimum of 48 hours notice. We recommend that you verbally confirm any request sent after normal business hours and on major holidays.  If your request requires attention in less than eight hours, please call our office.  We cannot guarantee cancellations, changes or new reservations unless sent to milehighchariot@gmail.com with adequate notice.

Driver Tip Policy

MHC includes a 15% driver tip in the fare for services rendered, unless your corporate agreement states differently.  You are welcome to add an additional tip for excellent service.

Arrival Time

MHC and its drivers always prepare in advance to avoid unnecessary delays in arrival time.  However – road, traffic, and weather conditions are often times beyond the reasonable control of the company and the driver.  No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or driver.

Baggage and Other Property Transported

MHC cannot assume responsibility for the handling or maintenance of any baggage or other property, nor can it assume responsibility for any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle.  Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

MHC reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, those excessively intoxicated, those in possession of firearms or dangerous substances of any kind, those who are, or are likely to become objectionable to other persons, or if the driver feels threatened in any way.  Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle.  Client shall not interfere with the driver in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.  In such instances, services will be terminated immediately and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense.  Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client.  The minimum clean up fee is $200.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.  Damage caused by smoking activity will also be charged to the client.

Holiday, Off-Hour, & Weather Surcharge

A 20% surcharge will be added to the base fare on reservations made on the following holidays: New Year’s Day, Thanksgiving Day, Christmas Day, Christmas & New Year’s Eve after 5:00 P.M. Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.  A 15% surcharge will be added to the base fare for all reservations with a pick-up time between 11:00 PM and 6:00 AM.  Trips occurring during inclement weather or those resulting in hazardous driving conditions will be subject to increased fares.  We will contact you with a specific quote if this is the case.

On occasions that require overnight travel for drivers, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.

Rates, charges, and terms are subject to change without notice.